Techniques for Uncomfortable Conversations

To register for this webinar please follow this link: https://zoom.us/webinar/register/3817463581646/WN_plJ4GdQXR-egnKbW_7wTYw. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

Through this workshop, we examine some important strategies for navigating challenging conversations with confidence and empathy. You'll learn how to maintain composure, foster understanding, and communicate effectively even in difficult situations. We’ll also consider how to create safe and supportive communication spaces.

Together, we will become more confident and productive in our communication.

As a result of this program, attendees will:

• Understand effective listening and empathy techniques
• Manage emotional responses and maintain composure in tense situations
• Increase confidence in communicating

Instructor: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.