Managing Difficult Employee Behaviors

To register for this webinar please follow this link: https://zoom.us/webinar/register/5517370081498/WN_olCQ41ZnSOqSRI42j6Va1g. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

Effectively managing challenging employee behaviors requires a balance of strong communication skills, emotional intelligence, and strategic problem-solving. This program will provide you with practical tools and techniques to address difficult situations while fostering open dialogue and a respectful workplace culture.

Whether you’re managing resistance to feedback, addressing negativity, or resolving team conflicts, this workshop will empower you to confidently lead with effective communication and proven strategies for success.

Key points covered:

• Identify underlying causes of challenging behaviors
• Strengthen communication skills to navigate tough conversations with clarity and empathy
• Apply conflict resolution techniques to build collaboration and trust
• Develop actionable plans to prevent and manage recurring issues

Instructor: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.