Customer Service: Ten Basic and Essential Skills

To register for this webinar please follow this link: https://zoom.us/webinar/register/9617354797714/WN_teEwRA44TWa5JNZkh7xrdQ. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

Customer service skills generally consist of the knowledge, processes, expertise and the understanding that are needed to make customers as satisfied as possible. These skills are developed through several different avenues, including training, support and experience. There are generally two different types of these skills: people and technical.

Both types of skills are equally important and good customer service is the ability to combine a good balance of both skill sets to provide the best experience possible.

Join Andrew for this program as we examined his top ten basic and essential skills that every successful organization and employee focuses on with their customers.

Instructor: Andrew Sanderbeck is a respected expert presenter and consultant on customer service and the customer experience, improving workplace communication and sharpening organizational management and leadership practices.

He believes that one of the fastest ways to win a customer’s loyalty and trust is to actively listen to them.

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.