Reasoning with the Unreasonable Patron: 6 Secrets for Making It Work

To register for this webinar please follow this link: https://zoom.us/webinar/register/7816818635918/WN_luwSJqb3Ttyhb5XY-KyxRw. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

Unreasonable people can ruin a good day. In truth, you can’t reason with someone unreasonable, and you can’t change their behavior. You can, however, control your behavior and steer theirs in a better direction.

Discover techniques that can help you better manage the situation and preserve your sanity. It starts with you recognizing difficult behavior, you remaining calm and controlled, and a few tactics that de-escalate tense situations.

As a result of this program, attendees will be able to:

• Explain 3 ways they can maintain their calm during a tense exchange
• Name 6 things they can do to deescalate a heated conversation

Instructor: Laura Greco, RN, MEd is a certified wellness coach and speaker who facilitates learning and changing habits. She helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. Self-care (body, mind, and spirit) is the basis for well-being and we all have the capacity to make positive lifestyle changes are 2 of her foundational beliefs.

Laura is the author of Wellness Made Simple. For more information, please visit her website www.YouBloomWellness.com.

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.

This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.