Communication and Conflict: "Can't we all just get along?"

To register for this webinar please follow this link: https://attendee.gotowebinar.com/register/4083518438888583183?source=Michigan. Sessions are free and available only to members of the Michigan library community. Registrants will receive instructions and a link to attend the session directly from PCI after they register.

Through this program, we will examine how conflict occurs in workplace interactions between and among customers and co-workers. Working from the perspective that conflict is a necessary aspect of effective communication, we will learn the characteristics of conflict, strategies to address conflict, as well as how to avoid unproductive conflict.

As a result of this program, attendees will:

• Understand different conflict styles.
• Apply conflict negotiation strategies to workplace situations.

Instructor: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

PCI Webinars are recorded and available to members of the Michigan library community in the Library of Michigan's Niche Staff Skills Academy about a week after they air. New webinars will be in the New category for several weeks. You do not need to register for a webinar in order to view it later in the Staff Skills Academy.

This project was made possible in part by the Institute of Museum and Library Services and the Library of Michigan.